Refund Policy
At Tavzori, Customer Satisfaction Is Important To Us. We Want You To Feel Confident When Shopping With Us. If You Are Not Completely Satisfied With Your Purchase, We Are Here To Help.
1. 30-Day Return Policy
We Offer A 30-Day Return Period From The Date You Receive Your Order.
If You Wish To Return An Item, Please Contact Our Customer Service Team Within 30 Days Of Delivery To Request A Return.
Please Do Not Send Any Items Back Without Contacting Us First.
2. Return Eligibility
To Qualify For A Return, Items Must Meet The Following Conditions:
- Items Must Be Unworn, Unused, And In Their Original Condition.
- Items Must Be Returned With Original Packaging, Tags, And Accessories, Where Applicable.
- Items Must Not Be Washed, Damaged, Altered, Or Otherwise Used.
- Proof Of Purchase Or Order Confirmation Must Be Provided.
For Hygiene And Safety Reasons, Certain Items May Not Be Eligible For Return Where Permitted By Applicable Law.
3. How To Request A Return
To Start A Return, Please Follow These Steps:
- Contact Us At kateli1988@outlook.com.
- Include Your Order Number And The Reason For Your Return.
- Our Customer Service Team Will Review Your Request And Provide Return Instructions.
- Once Approved, Please Follow The Instructions To Send The Item Back.
Returns Sent Without Prior Approval May Not Be Accepted.
4. Refunds
Once We Receive And Inspect Your Returned Item, We Will Notify You Of The Refund Approval Status.
If Your Return Is Approved, Your Refund Will Be Processed To Your Original Payment Method.
Please Allow 5–10 Business Days For The Refund To Appear In Your Account After Processing. The Exact Time May Depend On Your Bank Or Payment Provider.
5. Exchanges
If You Need A Different Size, Color, Or Product, Please Contact Our Customer Service Team.
Exchanges Are Subject To Product Availability. If The Requested Item Is Unavailable, We Will Help You Explore Other Available Options.
6. Damaged, Defective, Or Incorrect Items
If You Receive A Damaged, Defective, Or Incorrect Item, Please Contact Us Within 48 Hours Of Delivery.
Please Include:
- Your Order Number.
- A Description Of The Issue.
- Clear Photos Of The Item And Its Condition.
We Will Review Your Request And Work With You To Find An Appropriate Solution, Which May Include A Replacement Or Refund.
7. Return Shipping Costs
If You Are Returning An Item Because You Changed Your Mind Or Ordered The Wrong Size, Return Shipping Costs May Be Your Responsibility.
If The Item Is Damaged, Defective, Or Incorrect Due To An Error On Our Part, Please Contact Us Before Sending It Back. We Will Assist With An Appropriate Return Solution.
Any Return Shipping Arrangements Will Be Confirmed By Our Customer Service Team.
8. Cancellations And Order Changes
If You Need To Cancel Or Modify Your Order, Please Contact Us As Soon As Possible.
We Will Do Our Best To Assist Before The Order Is Processed Or Shipped. Once An Order Has Been Dispatched, Cancellation Or Modification May No Longer Be Possible.
9. Non-Refundable Situations
A Return Or Refund May Be Declined If An Item Does Not Meet The Return Eligibility Requirements, Except Where Applicable Consumer Protection Laws Provide Otherwise.
Nothing In This Policy Limits Any Mandatory Consumer Rights You May Have Under The Laws Of Your Country Or Region.
10. Contact Us
If You Have Any Questions About Returns, Exchanges, Or Refunds, Please Contact Our Customer Service Team:
Store Name: Tavzori
Email: kateli1988@outlook.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
We Aim To Respond To All Inquiries Within 1–2 Business Days.
Thank You For Shopping With Tavzori. We Appreciate Your Trust And Support.
Tavzori – Timeless Style. Everyday Confidence.